Arburg customer portal survey: Great prizes for winners

03.05.2022

• Customer portal: arburgXworld designed precisely to meet requirements of injection moulding industry
• Online survey: Feedback and impetus for targeted further development
• Lucky winner: Customer portal user Aydin Gencer is thrilled to receive an iPhone 13

Jens Kober (right) and Christoph Schaber, Digital Solutions experts at Arburg, were celebrating with the winner of the customer portal survey Aydin Gencer on 7 April 2022. Photo: Arburg

For several weeks, Arburg gave users the opportunity to participate voluntarily and free of charge in a survey directly in the arburgXworld customer portal. Two iPhones were raffled among the participants of the survey campaign and the winners were announced live at an arburgXworld webinar. One of them is Aydin Gencer from the company Walter Bethke, the second winner wishes to remain anonymous.

As a production manager, Aydin Gencer regularly uses arburgXworld and also took part in the survey on the portal site. The few minutes were well invested: Jens Kober and Christoph Schaber, both Digital Solutions experts at Arburg, handed over an iPhone 13 as a prize in a virtual live session during an arburgXworld webinar on 7 April 2022. In total, almost 300 customers from different countries took part.

Focus on use of the customer portal

As an industry pioneer in digitalisation, Arburg is continuously adding new features and apps to its customer portal. The aim of the survey was to find out more about how customers use arburgXworld and how the portal can be designed to be even more targeted to their needs. Currently, far more than 2,500 customers and 7,000 users are active in the digital Arburg world. The free basic package and the fee-based expansion stages provide customers with real added value.

Further information about Arburg can be found at www.arburg.com